No free gift arrived . The hard drive optimiser
4 out of 5
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Lost File Recovery Pro
Purchased a pop-up mobile external dvd-rw device for my pc from zilkee. The item was shipped from China and took over 3 weeks to arrive. The device was defective and would not run. Zilkee customer support was not helpful: their response was, "It's plug and play.". After contacting them twice and getting the same response, I asked for authorization to return the item. They make it very hard to return anything and do not cover the cost of return shipping. After submitting a negative review I was contacted quickly by a zilkee rep who offered to reship a replacement for free. He had the order reshipped within a day. He had it shipped from China via Fedex International service and it arrived in three days. The new DVD RW player works perfectly. Thanks for making it right.
howard dahlberg
Response from Zilkee
Dear Howard, Thank you for your feedback. I apologize for the poor experience. I pulled the record of the interactions you had with the team. They should have gotten you to tech support and then replaced the item if it was defective. And given the circumstances you should not have paid for shipping. We'll be doing retraining on this topic. I'll make sure you're fully refunded, and will confirm with you by email. Thank you!
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Works great
Not received
I still have not received my parcel.Please contact me to explain why?
Read the full review from Mrs Sally CarlingResponse from Zilkee
Hi Mrs. Sally, We sincerely apologize for the misconception. Upon checking, the package was marked as delivered on April 30. Our support team will also send you an email shortly with the complete tracking details for your reference. Please feel free to check your inbox, including your spam or junk folder. Thank you for your patience and understanding.